In this interview I talk to Vanessa Iles, Manager of the Reading Writing Hotline.

Vanessa takes us behind the scenes of the Reading Writing Hotline, describing their work and sharing some of the insights they have gained into adult literacy in Australia. The Hotline is in a unique position to capture the experiences of people reaching out for help with literacy and numeracy, and Vanessa reveals some of the barriers to access that we may need to think more about. This is a thought provoking interview that exposes the impact of gaps in adult literacy provision on callers who are often ‘desperate’ for assistance.

Vanessa also shares her three wishes for adult literacy. These certainly resonated with me and perhaps they’ll open discursive spaces for you.